Links to help you


Useful documents


Trouble shooting and FAQs


  • The form has not been submitted and I do not have a reference number If you leave the form for 45 minutes in the middle of completing it, it will time out and will not send. You will need to start again.


  • I cannot open the referral email Referrals are sent securely to organisations outside Suffolk County Council. You will need to use OME (Office 365 Message Encryption) to open the referral. Follow the instructions on the screen and use the one time password option. More help can be found here.


  • Where can I get more help and who can I ask? Please see the Hints and Tips document. You will also find a list of Warm Handover leads for each partner organisation at the end of the document.


If you would like other FAQs added to this page or want to suggest improvements to the tools and guidance documents please contact us.